Your privacy is our responsibility
This policy provides a full explanation of how your personal information is collected, stored, and kept secure on the nnok3 platform.
nnok3 ("we", "us", "platform") operates a safe, transparent, and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected about you when you register, log in, or use any service on nnok3.lat, how that information is used, and what steps we take to protect it.
Please read this Policy carefully before using nnok3. Continuing to use the platform means you accept the terms of this Policy.
This Policy applies only to the services at nnok3.lat. Third-party websites or services are governed by their own privacy policies.
1 Definitions & Scope
Below are the meanings of some key terms used in this Policy:
- Personal Information: Any information that can directly or indirectly identify a person — such as name, mobile number, email address, date of birth, or financial transaction details.
- Processing: Any operation performed on data — including collection, storage, analysis, transfer, or deletion.
- User: Any person who has created an account on the nnok3 platform or is using its services.
- Third Party: Any person or organization other than nnok3 and the user.
This Policy applies to all services on nnok3.lat — including slots, cricket betting, arcade, Super Keno, and live casino.
2 What Information We Collect
nnok3 collects the following types of information to ensure the best experience for you and to keep the service secure:
2.1 Registration & Identity Information
This includes information you provide when creating an account:
- Full name
- Mobile phone number
- Email address (where applicable)
- Date of birth (for age verification — users under 21 cannot register)
- Password (stored in encrypted form)
2.2 Financial Transaction Information
When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction date, amount, and payment reference number are stored. We never store your full mobile banking account number.
2.3 Usage Information
We automatically collect information about how you use the platform:
- IP address and device information (operating system, browser version)
- Login and logout times
- Types of games played and session duration
- Betting history and activity logs
- Cookie and session data (see the section below)
2.4 Communication Information
When you contact our support team via live chat or email, a record of that conversation is stored. This helps us improve the quality of our service.
3 How We Collect Information
nnok3 collects information in the following ways:
- Directly provided: Information you give us through registration forms, support chat, or other communications.
- Automatically collected: Browsing and usage information through cookies, log files, and pixel technology.
- Third parties: Transaction verification information from payment processors.
3.1 Cookie Policy
nnok3 uses cookies because they keep your session active, remember your language preference, and improve the platform's performance. We use three types of cookies:
- Essential cookies: Required for login sessions and security. These cannot be turned off.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: Used to collect platform usage statistics (not for third-party advertising).
You can manage cookies through your browser settings, but if essential cookies are disabled, some services may not function properly.
4 Purpose of Using Information
nnok3 uses the information collected only for the following legitimate purposes:
- Creating, verifying, and managing accounts
- Processing payments and maintaining transaction history
- Preventing fraud, money laundering, and illegal activity
- Monitoring gaming behaviour to ensure responsible gaming
- Providing customer service and technical support
- Improving the security and performance of the platform
- Managing bonuses and promotional offers (based on your consent)
- Complying with applicable laws and regulations
Important: nnok3 does not sell your personal information to any third party.
5 Disclosure & Sharing of Information
nnok3 does not generally disclose your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Providers
We use certain trusted technology partners to provide services on our behalf — such as payment processors and cybersecurity specialists. These partners receive information only for specific tasks and are bound by confidentiality obligations similar to this Policy.
5.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law. In such cases, we will only provide the information legally required.
5.3 Fraud Prevention
If money laundering, fraud, or other illegal activity is suspected, relevant information may be shared with the appropriate authorities.
5.4 Business Transfers
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the relevant party. Users will be notified in advance.
6 Data Protection & Security
nnok3 follows industry-standard technology and practices to protect your information:
- SSL Encryption: All data transmitted on the platform is protected by TLS/SSL encryption.
- Password Hashing: Your password is never stored directly; strong cryptographic hashing is used.
- Access Controls: Only authorized personnel have access to specific data.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Firewall & IDS: Advanced technology is used to prevent unauthorized access and cyberattacks.
Please note, however, that no data transmission over the internet can be guaranteed to be completely secure. You should also use a strong password for your account and never share it with anyone.
7 Data Retention Period
How long nnok3 retains your information depends on the type of data and its purpose:
- Account information: For as long as the account is active and, after closure, for the period required by legal obligations.
- Financial transaction records: For the period required by financial regulations.
- Support communications: For a reasonable period to assist with dispute resolution.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies remain for their set duration.
Once no longer needed, nnok3 securely deletes or anonymizes your information.
8 User Rights
As a user of nnok3, you have the following rights:
8.1 Right to Access
You may request to view or receive a copy of the information nnok3 holds about you at any time.
8.2 Right to Rectification
If any information stored about you is incorrect, contact us to have it corrected. We will make the correction as soon as possible.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.
8.4 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. We will act on your request upon receipt.
8.5 Right to Data Portability
You may request to receive your information in a structured, commonly used format.
To exercise any of these rights, email [email protected].
9 Minors & Age Verification
nnok3 strictly does not provide services to anyone under the age of 21. Age is verified at registration and we may request additional verification on accounts we find suspicious.
If a minor has accidentally created an account and this comes to our attention, the account will be closed immediately and the associated information will be deleted.
10 International Data Transfers
nnok3 primarily provides services focused on Bangladesh. In some cases, due to technology infrastructure, data may be stored on servers in other countries. In such cases, we ensure that those servers meet appropriate security standards and that no compromise is made to the protection of your information.
11 Third-Party Links
The nnok3 platform may integrate software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers follow their own privacy policies and nnok3 is not responsible for their data collection practices.
12 Policy Changes
nnok3 may update this Privacy Policy as needed. For any significant changes:
- A notice will be published on the platform.
- The date of the change will be noted at the top of the page.
- For important changes, a notification may be sent by email or shown at login.
Continuing to use the platform after any changes means you accept the updated Policy.
13 Applicable Law
This Privacy Policy will be interpreted in accordance with applicable laws and regulations. Any disputes or disagreements will be addressed through negotiation.
14 Entire Policy
This Privacy Policy constitutes the complete agreement between nnok3 and the user regarding data protection. If any part of this Policy is found to be invalid or unenforceable, the remaining parts will continue to be fully effective.
Contact Us
Privacy Inquiries
If you have any questions about your personal information, data access requests, or this Policy, please contact our support team. We provide assistance in both Bengali and English.